Help Center
Frequently Asked Questions
Everything you need to know about our AI solutions, security, pricing, and technical capabilities.
General
Frostrek AI is an enterprise AI company headquartered in Gurugram, India, with offices in Austin, TX and London, UK. We build conversational AI agents, workflow automation systems, and custom LLM solutions for enterprises across manufacturing, e-commerce, fintech, and healthcare. Founded in 2019, we serve 40+ enterprise clients globally with a team of 50+ engineers.
We serve enterprises across manufacturing (with our Manufacturing OS platform), e-commerce (AI-powered search and customer support), fintech (custom wallet and loyalty systems), healthcare (precision data operations for medical AI), and autonomous driving (computer vision data pipelines). Our solutions are industry-agnostic at the infrastructure level but deeply customized at the application layer.
Our headquarters is at 4th Floor, JMD Empire, Sector 62, Gurugram, Haryana, India. We also have offices at 701 Tillery Street, Austin, Texas 78702, USA and 24-26 Arcadia Avenue, London, N3 2JU, United Kingdom. Our teams operate across these time zones to provide 24/7 coverage for global clients.
We start with a comprehensive audit of your current infrastructure and goals. Our team then designs a tailored roadmap, selecting the right models and architecture to ensure scalability and ROI. This typically takes 1-2 weeks and results in a detailed implementation plan with timelines, resource estimates, and expected outcomes.
Security & Compliance
Absolutely. Security is our top priority. We implement enterprise-grade encryption at rest and in transit, on-premise deployment options, and strict compliance with global data protection standards including GDPR, ISO 27001, SOC 2 Type II, and India's DPDP Act. All annotation staff undergo background checks, and we maintain complete audit logging of all data access events.
Yes. For clients with strict data residency requirements, we offer fully on-premise deployments where your data never leaves your infrastructure. We also support hybrid models where the AI inference runs on your servers while management and monitoring tools are cloud-hosted. This is particularly popular with our manufacturing and healthcare clients.
Frostrek maintains compliance with ISO 27001 for information security management, GDPR for European data protection, SOC 2 Type II for enterprise trust controls, and India's Digital Personal Data Protection Act (DPDP). Our secure annotation facilities feature access controls, no personal devices policies, and CCTV monitoring with 90-day retention.
Technical
Yes, our solutions are designed to be agnostic. We build custom APIs and middleware to seamlessly integrate with your CRM, ERP, or legacy systems without disrupting operations. We've successfully integrated with ERPNext, Salesforce, SAP, custom SCADA systems, and numerous proprietary platforms.
Most MVPs are delivered within 4-8 weeks, depending on complexity. We use agile methodologies to ensure rapid iteration and quick time-to-market. For our Manufacturing OS deployments, the full three-phase rollout (live dashboards → cost intelligence → AI scheduling) typically takes 3-6 months.
We are model-agnostic and select the best tools for each use case. Our stack includes OpenAI GPT-4, Anthropic Claude, open-source models (LLaMA, Mistral), and custom fine-tuned models. For voice AI, we use proprietary sub-200ms response pipelines. For computer vision, we work with YOLO, Detectron2, and custom architectures depending on the application.
We implement multi-layer quality assurance at every stage: training data validation (95%+ sustained accuracy), model evaluation using domain-specific benchmarks, red-team testing with adversarial prompts, and continuous monitoring with human-in-the-loop escalation. Our managed workforce programs maintain quality through hierarchical QA architectures with dedicated team leads and project managers.
Pricing & Support
We provide 24/7 monitoring and maintenance packages to ensure your AI systems remain efficient, secure, and up-to-date with the latest advancements. Our support tiers range from basic monitoring to fully managed operations with dedicated engineering teams and guaranteed SLAs.
Pricing varies by project scope and model. For AI agent deployments, we typically work on a project-based fee with optional ongoing maintenance contracts. For managed data operations, we offer dedicated team models with monthly retainers. For consulting and strategy work, we charge on a time-and-materials basis. Contact us at contact@frostrek.ai for a custom quote.
Yes. We've successfully scaled teams from 10 to 85+ people within 3 weeks with zero productivity loss. Our rapid onboarding protocols include pre-built training modules, calibration exercises, and graduated complexity workflows. For our Urgent High-Volume Data Delivery program, we deployed 60 annotators and delivered 400,000+ labeled data points in just 6 weeks.
LLM Model Training
Not necessarily — we can help identify, source, or synthetically generate training data if your existing dataset isn't sufficient.
Often both. RAG grounds the model in your current knowledge base; fine-tuning changes how the model reasons and responds. We'll recommend the right mix based on your use case.
Yes — we support fine-tuning and RAG setups on both open-weight models and commercial APIs that support customization.
Every model goes through red-teaming and bias/safety evaluation before deployment, with monitoring in place post-launch.
Still have questions?
Our team is ready to help. Reach out to us directly and we'll get back to you within 24 hours.